Customer service and satisfaction is extremely important to us. Please see below some of the comments from our customers.
I recently purchased a Kienenger Mantel Clock for my son's birthday from Glenbryde Clocks. At the time of my call to Alisdair he explained that the firm was on annual leave and would be back the following Monday, eight days prior to the birth date. Alisdair went to great lengths to get this clock to me as soon as possible, even delaying his own holiday arrangements, and it duly arrived on the Wednesday after the firm started back to work on the Monday. What a tremendous service.
Maurice, Derbyshire, UK
After searching the internet for a Skeleton Carriage clock for our son’s 50th birthday gift, (he has been wanting one for a number of years but found they were all too expensive) I found Glenbryde Clocks. Much cheaper than anywhere else, exactly the one my son has been wanting (Hermle). In Australia with the postage and handling the clock was far above the price we were willing to pay. Alisdair was so helpful and I could not believe the service from the time of ordering the clock to receiving it in South Australia it was only 15 days. Plenty of time for our son’s birthday. I am sure our son will have a clock that he can enjoy for years to come and a wonderful present to remember his parents by. Thank you for a lovely affordable clock and for the wonderful service.
Miriam, Murray Bridge, Australia
Thank you for the truly superb and very speedy service. It is almost beyond comprehension that you transferred the clock for shipment by United Parcel Service in Scotland earlier this week and it was delivered to my friend's home in Texas yesterday, which was Thursday. The clock is exquisitely beautiful and works perfectly. I certainly hope to do business with you and your company again in the future. The current exchange rate between the dollar and pound and $800 duty exemption under American law make it a tremendously good value to buy from Scotland and your company does a wonderful job in all respects.
Paul Leutgeb, Minneapolis, MN, USA
For us the purchase of a longcase clock was a big deal and scary because there are few places to see before you buy. I did the usual searches on the internet which were of little help until I found Glenbryde. It's too easy when buying at a distance to be told "it will be there in 7 days" or "it's on its way". When I first phoned and spoke to Alisdair Morrow, it was just an inquiry, I was seeking all the information I could get. I can honestly say that every question I asked was answered perfectly, no sales pitch, no hard sell, Alisdair is passionate about his work, product and as time would prove, about the best customer service I have ever received (thank you). We have a heirloom Hermle wall clock, which my wife has known for over fifty years, which is now working perfectly on our living room wall, so it was a bonus that Glenbryde had the best prices too for Hermle clocks.
We chose the clock we wanted, asked for some detail changes and arranged the delivery date for the week after we returned from holiday, Alisdair's communication was perfect, confirming details, delivery etc. I received the clock as arranged, Alisdair even checked that it had arrived and if there were any problems, I should contact him.
Quite simply the best buying experience I have had.
Mr Steptoe, Scotland.
Having decided to buy a new, reproduction Grandfather clock I wanted to find a retailer with a wide range to choose from and who had experience in the field. I chose Glenbryde in Scotland (even though I live in Cheshire, England) after having spoken to Alistair and finding his knowledge and advice to be exactly what I required. The process of ordering, manufacturing and delivering the clock understandably took several weeks, but throughout the whole process Alistair kept me fully informed and there was no time that I had to make contact due to feeling “in the dark”. Even when I had a slight issue with a technical matter regarding the new clock Alistair and his brother Craig were on hand to solve the problem with the minimal of fuss from my end………the sort of customer service you wish you could receive from all retailers. I am now the proud owner of a truly beautiful Comitti longcase clock, Thank you.
Mr Miller, Cheshire
Just wanted to thank Alisdair for delivering and setting up our stunning Kieninger showcase with tourbillon escapement clock yesterday, it has a fantastic sound and are absolutely thrilled with the clock. Right from the start Alisdair was very informative and helpful, keeping us informed of any delays and the reasons. We would definitely use Glenbryde Clocks again and would not hesitate to recommend them. Thanks again.
Mrs Mckay, Fife
I was looking to replace my broken carriage clock and malfunctioning wall clock last month, and incidentally visited Glenbryde's website. First of all, I found that the information posted at the website very comprehensive, and complete with pictures. I was able to search thru a lot of models and made my choices in a relatively short period of time. Secondly, they are very prompt and detail in their responses, along with professional advice.I have since purchased a mantel clock and a wall clock from Glenbryde, both made by Kieninger. Though I did not compare prices thru other sources, I believe their quotes are fair and reasonable. They did an excellent quality control job for me by rejecting the mantel clock with a slight defect on the glass door and replacing a new one. Since I live overseas, they are also very helpful in finding the appropriate shipping agent with reasonable fees. Thanks to Glenbryde, I am very happy with my two new clocks.
Robert Foo, Hong Kong
I would like to give special thanks to the whole team at Glenbryde for their enormous support and help throughout my purchase to delivery and assembling of my two clocks. Alisdair and his team have exceeded the customer care and support, above the standard and I have never experienced such a nice service from any company. I am so delighted to purchase a grandfather clock from Hermle and a very very rare French mantel clock for my new house. They both look stunning and beautiful. I am so happy that I found a very good company like Glenbryde to purchase my once in a life time clocks. Very good work and thank you once again to Alisdair and the team, keep your standards as it is.
Very prompt service and very friendly. Kept in touch at all times. Would recommend to anyone.
Mrs Markham, West Midlands
We are delighted with the Hermle wall clock which arrived in 3 days yesterday afternoon.
It has been a pleasure dealing with you and the product, delivery and service all excellent.
Mr E Knowles Solihull
I'm delighted with my Hermle mechanical wall clock, which is keeping remarkably good time for a regulator. It really is a handsome clock and adds both a new visual and melodic dimension to our home.The service provided by you was first class and you certainly went the extra mile in ensuring that I was completely happy with my purchase.It is heartening to note in these times, that excellent service and customer satisfaction is still alive and well at Glenbryde.
Mr Buist, Erskine, UK.
Thank you for bringing the clock down on Wednesday.
My husband completely loves it and it already feels part of the family - it's
lovely sitting in the kitchen with it tick-tocking outside.
Many thanks again for all your effort in finding and restoring the clock. It is very much appreciated.
Mrs Bey, Ayrshire UK.
I received the clock yesterday. It arrived in perfect condition and I am extremely happy with the quality and condition. Also, thank you for your attention to detail in the instructions, etc. If you run across anymore Garrard clocks let me know. I might be able to sell a few more for you. Again Thank you! Mr Garrard - USA.
Hi there - I received my clock today and already have it striking away... I just wanted to say thanks for the generous extra M & S vouchers that you so kindly sent me... Thanks again... Mr Himsworth, Lothians UK.
Dear Alisdair, the clock arrived this lunchtime and is now installed and seems to be working fine. Thanks once again for keeping us informed and for your excellent after sales service. We are very pleased with the clock which fits in well in the lounge. Thanks again and best wishes,
Mr Craddock, France.
Dear Mr. Morrow,
Thank you very much for your outstanding service – everything worked out fine, the clock arrived on Wednesday. I really enjoy this marvellous piece of artwork, my first mechanical clock after some automatic & handwinding watches. Have a nice weekend.
Mr Steffens, Germany.
I had been interested in purchasing the Mackintosh clock for some time so had been carrying out regular google searches to see if any suppliers were offering a good deal. Despite searching for a couple of months, I don't recall Glenbryde ever appearing in the search results until last week when you were featured on the Twenga website.
I have been very impressed with the service so far with good communication or your part. I am also impressed that we had the opportunity to receive the clock as early as Wed of this week (although we had to decline this date due to other commitments).
I'm not readily available by phone due to work but if you have any further customer service queries, feel free to email them through.
With best wishes,
Mrs Mackenzie, Cambridgeshire, UK.
My clock arrived an hour ago I have set it up and it looks great, it was well packaged.
Thanks again for you help I am thrilled with the clock.
Hoping you have a great Christmas.
Regards, Mr Allanson, Cheshire, UK.
We got the clock first thing this morning. It looks great and everything appears to be in order. Thanks again for all your assistance.
Mrs Youpa, London, UK.
We are delighted with the new Comitti clock and it looks perfect above our cooker. We appreciate your standard of service and attention to detail especially with repairs to our old clocks.
Mr & Mrs Leggat, Glasgow, UK.
Thank you for your advice and help in my recent purchases, barometer arrived safely today along with invoice and vouchers. It looks great in my hallway and I am really pleased with both choices.
Should any of my friends or family be looking for anything similar I will certainly advise them to try Glenbryde first.
Mr Pinder, North Yorkshire, UK
The clock arrived yesterday morning, as planned. We are very pleased.
Thank you for your efficient service (and the clock).
With best wishes,
Mr Shaw, London, UK.
Many thanks for your time, patience, and willingness to answer all my questions when I visited the shop and decided to purchase the clock. Your professional knowledge and attention to detail was very reassuring and I must mention the careful packing of the clock which allowed me to safely transport the clock back to Aberdeenshire via Glenshee and Braemar. Since setting the clock up only a very small adjustment to raise the pendulum bob has been required to keep excellent time - now accurate to within 10 seconds per week.
Mr. Roberts, Aberdeenshire, UK.
Very Many Thanks, my clock arrived very well packed and in perfect condition.
The clock is lovely, your service is second to none and your delivery time is perfect (2 days) you have one very happy customer who will be back
Mr Fisher, North Yorkshire, UK
My order, as predicted, arrived today Thursday.
It is a superb product. History & craftsmanship combined.
The Chimes are a wonder. It has added a touch of nostalgic ambience to my dwelling.
And many thanks to yourselves for the robust packing and customer contact that ensured its safe transit.
Mr Smart, Essex, UK